At Atomix Shop, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer returns and refunds under the following conditions:
1. Eligibility for Returns & Refunds
To be eligible for a return or refund, the following conditions must be met:
- The item must be unused, in its original packaging, and in the same condition as received.
- Returns must be requested within 7 days of delivery.
- Items that are damaged, defective, or incorrect upon arrival are eligible for a full refund or replacement.
- Certain items, such as customized products, clearance items, and perishable goods, are non-refundable.
2. How to Request a Return
To initiate a return, please follow these steps:
- Contact our customer support at Atomixhelpline@gmail.com or +923237534454 within 7 days of receiving your order.
- Provide your order number, reason for return, and supporting images (if applicable).
- Our team will review your request and provide return instructions.
- Ship the product back to us at the provided return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Process
Once we receive and inspect the returned item, we will notify you of the refund approval or rejection. If approved, your refund will be processed as follows:
- Refunds will be issued to the original payment method within 5-10 business days.
- If a replacement is requested instead of a refund, we will ship the new item at no additional cost.
- If your return does not meet the eligibility criteria, we will notify you, and the item may be returned to you at your expense.
4. Exchanges
We allow exchanges for defective or incorrect items only. If you received the wrong product or a damaged item, contact us immediately for an exchange.
5. Non-Refundable Items
The following items are not eligible for return or refund:
- Items that have been used, damaged, or altered after delivery.
- Products returned without original packaging or missing accessories.
- Clearance or final sale items.
- Customized or personalized items.
- Any product returned after the 7-day return window.
6. Cancellations
- Orders can be canceled before shipping for a full refund.
- If the order has already been shipped, you will need to process a return after receiving the item.
7. Contact Us
For return and refund requests, please contact us: Atomix Shop
Email: atomixhelpline@gmail.com
Whatsapp: +923237534454
Phone: +923237534454
Website: https://atomixshop.com/